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Return Policy

Online Purchase:

  • Full refunds will be issued within 14 days from the date we receive your product.
  • Item needs to be returned within 7 days of receiving them.
  • Store Credit Only for up to 30 days.
  • All returns must be returned in original condition.
  • Estate jewelry and any item altered in any manner cannot be returned.

In-Store Purchase:

  • Full refunds will be issued up to 7 days from purchase date.
  • Store Credit Only for up to 30 days.
  • The following items are not returnable: watch batteries, estate jewelry, and any item altered in any manner.

 

Small Print:

CUSTOM DESIGNS ARE NON-REFUNDABLE AND NON-RETURNABLE. (Monogram pieces, Engraved pieces, etc.)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mirajewelry@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mirajewelry@hotmail.com and send your item to: 476 Main Street Middletown Connecticut US 06457.

Shipping
To return your product, you should mail your product to: 476 Main Street, Middletown, Connecticut, USA 06457

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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